Elend

they are liars...DO NOT let them tell you something on the phone without recording! I just closed with them 3 days ago and some nightmares are coming up.

too long to write all the issues but DO NOT BELIEVE THEM!!!!! they are worse than wells fargo!!!!!!!!!! all they care about is how much money they are getting...you are just another number....now that I have a problem AFTER the closing it seems that they (2) loan officers forgot how to answer or return phone calls!!!!! I will be filing a proper complaint against them!!!

you are better off checking with the BBB or another organization to check references on this company! LIARS...LIARS...LIARS!!!!!!!!

I was able to get the lowest rate and lowest fee loan out of the 5 different lenders I talked to. eLEND was great from start to finish.

My loan officer was very professional and my processor was very communicative. Their system is up to date and easy to use (secure online document uploading). They also have a user friendly app you can download for your smart phone. I was closed on my refinance in 27 days from the start of my initial application.

I will absolutely use them again for any future purchases or refinances since I know they have great service and great rates. HIGHLY RECOMMEND!

I started a refinance on a condo at the end of March and closed at the beginning of August with American Financial doing business as eLend; it took over 4 months for my loan to close. This is unheard of.

To be fair, eLend was ready to close by the end of July, but I was away on vacation, so they charged me points to extend my rate in order to able to close when I got back. Speaking of vacation, I had told them in May that I was going away in July. No one cared. I never thought it would have to take so long, but I told them anyway just in case. So in July a few days before my international trip, I told my loan officer, Lorraine Wilson, that I needed a power-of-attorney so that my brother could sign the papers on my behalf while I was away. She said it was no problem. Come the morning of the day I was leaving, still no POA. She eventually sent it to me after 4PM when I was on route to the airport. I could see in the email that the POA was sent to her before noon. Her excuse was that she was in a meeting. This is how incompetent they are. Knowing that I’m leaving the country and have to get a POA notarized before leaving, she still couldn’t get important paper to me on time. Frankly, she didn’t care. While I was away, they miraculously were ready to close, so they charged me points to push the closing back a week.

Also, my loan took so long that the rate had dropped during the 4 month period. I asked about the “free” float down, which they heavily advertised while I was loan shopping. I was denied a float down not because the rate hadn’t dropped enough to warrant a float down, but because they had extended my original rate as a courtesy. Mind you, the lock rate was only good for 30 days. So after every 30 days, they had to give me a “courtesy” extension of the loan rate because it was no fault of mine that the loan wasn’t moving. So how does one get a float down if it’s more beneficial to them to just extend my lock rate? This is false advertising. They also charged me $695 for a home inspection and on the Good Faith Estimate, it clearly said $550. When I asked about it, no one even responded. On my closing papers, the inspection cost went up to $695 to match what they charged me. The inspection cost should never change. This is a fixed cost.

I even complained to eLend’s customer service and to a different loan officer because my own loan officer went on vacation. The case was supposedly reported to management. Guess what the response was? That’s right, nothing. As in, there was not even a reply acknowledging the situation. The only reason I ended closing with them is because they had already taken $1000 from me between the home inspection cost and condo questionnaire cost. That is how they get you. Give you a good rate, get the inspection done immediately – so you’re already financially invested, then drag it on to see where they can sneak in more fees. There are some majorly deceptive practices going on here.

My loan application has been going for 2 months. They were requesting a lot of documents which weer provided right away but after receiving them they kind of disappeared.

I had to contact them several times to get an update. Their response was always the same; we are reviewing your file, nothing else is needed, and we are waiting on the appraisal. They couldn't organize the appraisal within 2 months??? My wife and I are foreign born US citizens and we disclosed this information but a week ago they requested our green cards??

On top of that they made some requests indicative of discrimination. This was the time when I withdrew my application.

Extremely slow and unprofessional. Don't use them