everything is easy at the very beginning, then they go silent .... and they start reviewing your application 48 h before closing, rushing questions and asking for documents after not having done anything for the past 8 weeks. Not customer friendly, rate seems ok but ..... not having to deal with such unprofessional crowd ! I think I should not have listened to my realtor!
they put my closing at risk after more than two months form the beginning of the whole process, not worth the last minute requests
And their website sucks, with the secure emails, with attachments that are never delivered .... very very bad customer experience
DO NOT USE THEM !!!!!!! REPEAT DO NOT USE THEM !!!!!
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